Support

Common questions

Where is today's puzzle?

A new puzzle unlocks at midnight in your own timezone, every day. The Today tab always shows it; the last seven days are free in the Archive.

I missed a day — is my streak gone?

Playing a missed day from the last seven keeps your history complete. The streak counts consecutive days played on the day itself.

How do I change the puzzle language?

Settings → Language. The interface language and the puzzle language are two separate choices — puzzles come in English, Azerbaijani, Turkish, German, Spanish, French, Brazilian Portuguese and Russian.

A word I traced was not accepted

The dictionaries are curated per language and they are not perfect. If a real word was rejected, or an answer felt unfair, tell us — the word lists are re-tuned from exactly this kind of report.

Subscriptions and purchases

Wordfell Plus is billed through your Apple Account. Manage or cancel in iOS Settings → your name → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.

Deleting your data

Settings → Delete local data erases everything the app stores, including the iCloud mirror of your history. Details in the privacy policy.

Contact

For anything else — bug reports, unfair words, streak problems — write to asger.amraxov@gmail.com and include your app version (Settings, at the bottom) and device model. We read everything.